Leave your number, we WhatsApp you in under a minute.
ENGLISH-SPEAKING · QUOTE BEFORE ANY WORK
We repair, replace and install water heaters (esquentadores and termoacumuladores) and boilers across Greater Lisbon, Cascais and Sintra, and the south bank down to Setúbal. WhatsApp us a photo of the unit and its label, in English, and we tell you what happens next.
We confirm the arrival time on WhatsApp before we set off. We fix it properly or we come back for free.
ENGLISH-SPEAKING · QUOTE BEFORE ANY WORK
WhatsApp engagement was excellent. They diagnosed the problem remotely with my water heater but given they weren’t the best fit with the device manufacturer, they recommended a different path with the manufacturer. They were awesome to work with.
Atendimento impecável. Desde a 1a ligação até a execução do serviço - em pleno Domingo. Continuem com essa postura que terão muito sucesso ! (Translated by Google) Impeccable service. From the first call to the completion of the service – on a Sunday no less! Keep up the good work and you'll have great success!
Amazing service from start to finish. You can tell that they truly care about making sure they fix things well, highly recommend!
We had two jobs in one visit: a water heater install and a fixed-panel shower glass, and we couldn’t be happier! Fast, efficient, friendly service. Paul was knowledgeable about the glass install, making sure everything was level and well secured. Will definitely be recommending to others!!
Everything you expect: Good work and most of all, honest around the "orçamento".
Very professional, courteous and lknowledagble. They help.me solve a problem with my water heater over the phone. I will recommend them highly!
We are doing a minor kitchen remodel that involves replacing a gas cooktop with induction. The day after the gas cooktop was removed, we discovered our tankless water heater was not working. I contacted Paul at urgent plumber.pt via WhatsApp and he was so helpful. He called me gave suggestions to try to make it work before coming out. When that didn’t work, he asked me to send a video so he could listen to the water heater to determine if there was a problem with the igniter. He even contacted a representative from the water heater manufacturer. Ultimately I figured out the problem without Paul needing to come out. He was so helpful by phone and WhatsApp, that I’m keeping his contact information for future needs and to give to our English-speaking friends. He kept giving me suggestions to try to save us money before coming out. Truely appreciated.
I had an urgent water leak in my garden and UrgentPlumber was an absolute lifesaver. Their response was incredibly fast, and Paul arrived exactly when he said he would. What I appreciated most was the total clarity throughout the entire process; Paul explained exactly where the issue was, how he was going to fix it, and kept me informed every step of the way. I couldn't be happier with the service and highly recommend them to anyone needing a quick, expert solution in Lisbon! Also, this must be the world first AI- powered plumber, using it from diagnostic to report and invoicing, very impressive! 😉
***I do not usually leave reviews, but Paul and Urgent Plumber really deserve one!!*** I wish Paul had been my first call, not my fourth! The problem: We had a toilet issue that kept coming back despite 3 visits and different attempts to fix it from other plumbers. Eventually, both the toilet and shower started backing up with sewer water. The real fix: Paul brought the right technology to diagnose the problem. Down went a video camera into the drains, and he found the blockage that had been missed before. He got it all cleared out and removed the waste material. The difference: It finally felt like someone had found the real cause of the problem instead of just treating the symptoms. True professional: Paul responded quickly, got us scheduled as soon as possible, arrived on time, and was professional and easy to work with. Everything has been working great since. I also really appreciated being able to communicate clearly in English. Excellent service and highly recommended!
Great service! Fast and professional
Very good service, excellent follow‑up on the repairs. I highly recommend.
I bought a new washing machine from El Corte Ingles and paid for a "professional installation". Days after the machine was installed my downstairs neighbor reported water coming into her apartment. Living full time in NYC and part time in Lisbon, I freaked out. No one was even home using the washing machine. I got Paul@urgent plumbers' contact info from a friendly whatsapp group and contacted him on the fly. Within an hour he was inside my apartment in Baixa and diagnosed the problem. The "professional installers" from ECI did not tighten the connection and water was leaking. He screwed it up tight and said the problem was fixed. I offered to pay Paul for his time and he flatly refused saying it just wasn't necessary. What a professional. So that's all I have to say.
Paul replied to my message as soon as I sent it. This type of responsiveness is rare and I appreciated that! My problem (a boiler issue) was solved in 5 minutes, over the phone, with great guidance! 🙌 Amazing service, friendly person, highly recommended! Thank you, Paul!
Serviço de desentupimento impecável. O Paul e o Rome foram ótimos, muito pacientes e explicaram tudo detalhadamente. No final, deixaram a casa perfeitamente limpa. Recomendo vivamente! 5 estrelas. (Excellent drain cleaning service. Paul and Rome were fantastic—very patient and took the time to explain everything clearly. They also made sure to leave the house spotless once they were finished. Highly recommended!) (Translated by Google) Impeccable drain cleaning service. Paul and Rome were great, very patient, and explained everything in detail. In the end, they left the house perfectly clean. Highly recommend! 5 stars. (Excellent drain cleaning service. Paul and Rome were fantastic—very patient and took the time to explain everything clearly. They also made sure to leave the house spotless once they were finished. Highly recommended!)
Serviço excelente. Super profissional. Veio no horário agendado, arrumou meu problema de forma rápida e deixou tudo limpo. Trabalho impecável. (Translated by Google) Excellent service. Super professional. Arrived on time, fixed my problem quickly, and left everything clean. Impeccable work.
When the cold arrives, water heaters run longer every day and faults show up suddenly: the shower that goes cold halfway through, the esquentador that won't light in the morning, the breaker that trips when the tank switches on.
If it's happening now, WhatsApp us a photo of the unit and its label (brand, model and size) or a short video of it trying to start. It helps us understand the likely cause before we reach your home.
Portuguese homes usually have one of three. An esquentador is a small gas heater on the wall, often in the kitchen, that heats water as it flows. A termoacumulador is an electric tank, often in a bathroom, a utility area or above a false ceiling, that keeps a store of hot water. A caldeira (boiler) heats water and often radiators too. Not sure what your landlord installed? Send a photo and we'll tell you.
Won't light, cuts out mid-shower, lukewarm or fluctuating water, drips or leaks.
Not heating, dripping from the valve or the tank, tripping the breaker, noisy.
When a repair no longer makes sense, we help you choose a unit that suits your home and swap it.
Hot-water tanks and water heaters for renovations and new homes.
Repair, replacement and installation.
We repair, replace and install water heaters of every kind, including gas esquentadores. Work on the gas supply itself is done by a certified gas company.
Many esquentadores light with batteries. When they run low, it clicks but won't light, or goes out soon after. Try new batteries before you call us: sometimes that's all it is. If it still fails, it may be water pressure, the flame sensor or the flue, and that's a job for us.
Usually limescale in the heat exchanger, low water flow or a worn regulating part. Tell us whether it happens at every tap or just one: that separates a heater fault from a pipe problem.
A few drops from the safety valve while it heats can be normal. Water coming from the tank itself, or rust around it, usually means the tank is failing. Switch it off at the fuse box, close the cold-water inlet and message us.
Often the heating element or the thermostat. Leave it off at the fuse box and don't switch it back on until it has been checked.
A typical sign of limescale on the element, in the tank or in the heat exchanger. Not an emergency, but worth sorting before it shortens the unit's life.
Smell of gas? Close the gas valve, open the windows, don't touch light switches, leave the home and call 112.
We tell you honestly what makes sense. What counts: the unit's age (a heater over 10 to 15 years old rarely justifies an expensive part), the price of the part against a new unit, and the tank: a hot-water tank that leaks from the tank itself can't be repaired, only replaced.
You get the quote on WhatsApp, in English, before we start, so you can decide calmly.
WhatsApp or call us.
Tell us what is happening and your address. A photo or a short video helps.
We come to you.
We confirm the arrival time on WhatsApp before we set off. Installations are booked at a time that suits you.
Quote, then the repair.
You get the quote on WhatsApp and no work starts until you approve it. We fix it properly or we come back for free.
Simple and clear. We'll guide you step by step.
SPEAK TO A PLUMBER NOWAcross Greater Lisbon, Cascais and Sintra, and the south bank down to Setúbal. See the areas: Cascais · Oeiras · Sintra · Almada · Setúbal.
We also handle drain unclogging, leak detection and plumbing emergencies.
WhatsApp engagement was excellent. They diagnosed the problem remotely with my water heater but given they weren’t the best fit with the device manufacturer, they recommended a different path with the manufacturer. They were awesome to work with.
Atendimento impecável. Desde a 1a ligação até a execução do serviço - em pleno Domingo. Continuem com essa postura que terão muito sucesso ! (Translated by Google) Impeccable service. From the first call to the completion of the service – on a Sunday no less! Keep up the good work and you'll have great success!
Amazing service from start to finish. You can tell that they truly care about making sure they fix things well, highly recommend!
We had two jobs in one visit: a water heater install and a fixed-panel shower glass, and we couldn’t be happier! Fast, efficient, friendly service. Paul was knowledgeable about the glass install, making sure everything was level and well secured. Will definitely be recommending to others!!
Everything you expect: Good work and most of all, honest around the "orçamento".
Very professional, courteous and lknowledagble. They help.me solve a problem with my water heater over the phone. I will recommend them highly!
We are doing a minor kitchen remodel that involves replacing a gas cooktop with induction. The day after the gas cooktop was removed, we discovered our tankless water heater was not working. I contacted Paul at urgent plumber.pt via WhatsApp and he was so helpful. He called me gave suggestions to try to make it work before coming out. When that didn’t work, he asked me to send a video so he could listen to the water heater to determine if there was a problem with the igniter. He even contacted a representative from the water heater manufacturer. Ultimately I figured out the problem without Paul needing to come out. He was so helpful by phone and WhatsApp, that I’m keeping his contact information for future needs and to give to our English-speaking friends. He kept giving me suggestions to try to save us money before coming out. Truely appreciated.
I had an urgent water leak in my garden and UrgentPlumber was an absolute lifesaver. Their response was incredibly fast, and Paul arrived exactly when he said he would. What I appreciated most was the total clarity throughout the entire process; Paul explained exactly where the issue was, how he was going to fix it, and kept me informed every step of the way. I couldn't be happier with the service and highly recommend them to anyone needing a quick, expert solution in Lisbon! Also, this must be the world first AI- powered plumber, using it from diagnostic to report and invoicing, very impressive! 😉
***I do not usually leave reviews, but Paul and Urgent Plumber really deserve one!!*** I wish Paul had been my first call, not my fourth! The problem: We had a toilet issue that kept coming back despite 3 visits and different attempts to fix it from other plumbers. Eventually, both the toilet and shower started backing up with sewer water. The real fix: Paul brought the right technology to diagnose the problem. Down went a video camera into the drains, and he found the blockage that had been missed before. He got it all cleared out and removed the waste material. The difference: It finally felt like someone had found the real cause of the problem instead of just treating the symptoms. True professional: Paul responded quickly, got us scheduled as soon as possible, arrived on time, and was professional and easy to work with. Everything has been working great since. I also really appreciated being able to communicate clearly in English. Excellent service and highly recommended!
Great service! Fast and professional
Very good service, excellent follow‑up on the repairs. I highly recommend.
I bought a new washing machine from El Corte Ingles and paid for a "professional installation". Days after the machine was installed my downstairs neighbor reported water coming into her apartment. Living full time in NYC and part time in Lisbon, I freaked out. No one was even home using the washing machine. I got Paul@urgent plumbers' contact info from a friendly whatsapp group and contacted him on the fly. Within an hour he was inside my apartment in Baixa and diagnosed the problem. The "professional installers" from ECI did not tighten the connection and water was leaking. He screwed it up tight and said the problem was fixed. I offered to pay Paul for his time and he flatly refused saying it just wasn't necessary. What a professional. So that's all I have to say.
Paul replied to my message as soon as I sent it. This type of responsiveness is rare and I appreciated that! My problem (a boiler issue) was solved in 5 minutes, over the phone, with great guidance! 🙌 Amazing service, friendly person, highly recommended! Thank you, Paul!
Serviço de desentupimento impecável. O Paul e o Rome foram ótimos, muito pacientes e explicaram tudo detalhadamente. No final, deixaram a casa perfeitamente limpa. Recomendo vivamente! 5 estrelas. (Excellent drain cleaning service. Paul and Rome were fantastic—very patient and took the time to explain everything clearly. They also made sure to leave the house spotless once they were finished. Highly recommended!) (Translated by Google) Impeccable drain cleaning service. Paul and Rome were great, very patient, and explained everything in detail. In the end, they left the house perfectly clean. Highly recommend! 5 stars. (Excellent drain cleaning service. Paul and Rome were fantastic—very patient and took the time to explain everything clearly. They also made sure to leave the house spotless once they were finished. Highly recommended!)
Serviço excelente. Super profissional. Veio no horário agendado, arrumou meu problema de forma rápida e deixou tudo limpo. Trabalho impecável. (Translated by Google) Excellent service. Super professional. Arrived on time, fixed my problem quickly, and left everything clean. Impeccable work.
WhatsApp us a photo of the label, with the brand, model and size, and we'll tell you whether we can repair it or whether replacing it makes more sense.
It depends on the fault and the part, so we don't publish prices. We send the quote on WhatsApp, and no work starts until you approve it.
We confirm the arrival time on WhatsApp before we set off. New installations are booked at a time that suits you. Our area: Lisbon, Cascais, Sintra, Oeiras, Carnaxide, Algés, Carcavelos, Estoril, Amadora, Loures, Odivelas, Vila Franca de Xira, Almada, Costa da Caparica, Barreiro, Seixal, Setúbal and Sesimbra.
Yes. We repair, replace and install water heaters of every kind, including gas esquentadores. Work on the gas supply itself is done by a certified gas company. Tell us how many people live in the home and how many bathrooms it has, and we help you choose the right size.
We fix it properly or we come back for free. If what we repaired fails again, message us and we come back at no cost.
Yes. The team speaks English and Portuguese, and we have served more than 1,000 expats. You can handle everything in English, from the first message to the finished job.
We confirm the arrival time on WhatsApp before we set off.
Leave your number, we WhatsApp you in under a minute.
Message us on WhatsApp at +351 21 700 9237 or call +351 21 700 9773.
Every job gets a VAT invoice with your NIF.
1,000+ expats served in the Lisbon area. 4.9 on Google.
Rua Cardal de São José 8A, 1150-088 Lisboa
Impulso de Leão, LDA
NIF: 518664422
Serving Lisbon · Cascais · Sintra · Oeiras · Carnaxide · Algés · Carcavelos · Estoril · Amadora · Loures · Odivelas · Vila Franca de Xira · Almada · Costa da Caparica · Barreiro · Seixal · Setúbal · Sesimbra.
