We had a plumbing issue (the hole in our bathroom floor was clogged) and so I reached out to about 10 different plumbers. A few responded, most didn't (of course), and only Paul actually came through and helped us. We set up a day and time, and a little before the scheduled time, Paul actually texted me apologizing that he would be 15 minutes late. I was shocked. Here, I've grown accustomed to being grateful if someone who says they are coming shows up at all. He even removed his shoes before coming in! Paul is polite, professional, efficient, and an expert. I highly recommend him and will be calling ONLY him from now on.
Update to review: We had another issue that Paul returned for - same level of politeness, consideration, and professionalism! Also, I forgot to shout out to Rome in the first visit. He came with Paul and he is also very kind, polite, and very funny! Thank you both!!!!!!
Oli Clarke 3 months ago
★★★★★ Paul and Rome were absolutely fantastic from start to finish. Unreal service to be honest. Fast, friendly, and professional. They even offered to come out the same day!
When they arrived, they got straight to work. The whole job was done in under 30 minutes, but never felt rushed - just efficient and confident in what they were doing. They fixed the issue quickly and properly, and took the time to answer all my questions without hesitation.
It’s rare to find tradespeople who combine speed, quality, and genuinely great customer service, but Paul and Rome absolutely nailed it. Wouldn’t hesitate to recommend them and will definitely be using them again.
Speedy, reliable and great service. The guy who came over spoke perfect English and Portuguese. I had a severely blocked pipe, and he spent all the time necessary to make sure the issue was completely resolved. He was super careful and clean, he laid out protective sheets not to make a mess, I didn’t even had to clean after him.
Excellent work all round. From the beginning, they were extremely responsive and helpful discussing my leak and scheduling a visit. For the visit itself, he turned up on-time, did a detailed investigation of the issue, and explained what he was seeing throughout. And to finish, they produced a high-quality report PDF that was very detailed and helpful for instructing the repair process.
Nitch Nitch 6 months ago
★★★★★ Paul arrived very quickly and was incredibly prepared. He asked me to send photos in advance so he could bring the exact part needed and make sure everything was ready before coming. Because of that, the work was done efficiently and perfectly in a very short time. He was organized, professional, friendly, and made the whole experience easy and positive. I’m extremely happy with the result and highly recommend his service.
We had a plumbing issue (the hole in our bathroom floor was clogged) and so I reached out to about 10 different plumbers. A few responded, most didn't (of course), and only Paul actually came through and helped us. We set up a day and time, and a little before the scheduled time, Paul actually texted me apologizing that he would be 15 minutes late. I was shocked. Here, I've grown accustomed to being grateful if someone who says they are coming shows up at all. He even removed his shoes before coming in! Paul is polite, professional, efficient, and an expert. I highly recommend him and will be calling ONLY him from now on.
Update to review: We had another issue that Paul returned for - same level of politeness, consideration, and professionalism! Also, I forgot to shout out to Rome in the first visit. He came with Paul and he is also very kind, polite, and very funny! Thank you both!!!!!!
Oli Clarke 3 months ago
★★★★★ Paul and Rome were absolutely fantastic from start to finish. Unreal service to be honest. Fast, friendly, and professional. They even offered to come out the same day!
When they arrived, they got straight to work. The whole job was done in under 30 minutes, but never felt rushed - just efficient and confident in what they were doing. They fixed the issue quickly and properly, and took the time to answer all my questions without hesitation.
It’s rare to find tradespeople who combine speed, quality, and genuinely great customer service, but Paul and Rome absolutely nailed it. Wouldn’t hesitate to recommend them and will definitely be using them again.
Speedy, reliable and great service. The guy who came over spoke perfect English and Portuguese. I had a severely blocked pipe, and he spent all the time necessary to make sure the issue was completely resolved. He was super careful and clean, he laid out protective sheets not to make a mess, I didn’t even had to clean after him.
Excellent work all round. From the beginning, they were extremely responsive and helpful discussing my leak and scheduling a visit. For the visit itself, he turned up on-time, did a detailed investigation of the issue, and explained what he was seeing throughout. And to finish, they produced a high-quality report PDF that was very detailed and helpful for instructing the repair process.
Nitch Nitch 6 months ago
★★★★★ Paul arrived very quickly and was incredibly prepared. He asked me to send photos in advance so he could bring the exact part needed and make sure everything was ready before coming. Because of that, the work was done efficiently and perfectly in a very short time. He was organized, professional, friendly, and made the whole experience easy and positive. I’m extremely happy with the result and highly recommend his service.
