Terms and conditions

Who you are dealing with

Urgent Plumber (urgentplumber.pt) is operated by Impulso de Leão, LDA, NIF 518664422, registered address Rua Cardal de São José 8A, 1150-088 Lisboa. These terms apply whenever you contact us or book a job through this site, WhatsApp or phone.

Call +351 21 700 9773 · WhatsApp +351 21 700 9237

The service

We provide plumbing services in Lisbon and the surrounding area (including Cascais, Sintra, Oeiras, Almada, Setúbal and nearby municipalities): drain unclogging, leak detection, water heater and boiler work, and general bathroom/kitchen plumbing, for residential, short-term rental (alojamento local) and commercial properties. We confirm the arrival time on WhatsApp before we set off.

Quotes and pricing

Before any work starts, we send you a written quote by WhatsApp with the line items and the price. Work only begins once you approve that quote. If, once on site, the job turns out to need extra work not in the original quote, we will tell you and get your approval before doing it.

Payment and invoicing

Payment is due on completion of the work, unless we have agreed otherwise with you in writing. Every job gets a VAT invoice with your NIF.

Guarantee

We fix it properly or we come back for free: if the problem we fixed comes back, we return and put it right at no charge. This guarantee covers the specific problem diagnosed and quoted; it does not cover unrelated faults, pre-existing damage, or issues caused by parts or plumbing outside what we worked on. This does not affect your legal rights as a consumer.

Damage

If something is damaged as a direct result of our work, tell us as soon as you notice it so we can put it right.

Right to cancel

If you accept our quote at a distance (for example by WhatsApp or phone), you can cancel within 14 days of accepting it, without giving a reason, by telling us on WhatsApp or by phone. If you ask us to start the work within those 14 days and then cancel, you pay for the work done up to that point; once the work is fully done at your request, the right to cancel ends. The right to cancel does not apply to urgent repairs that you ask us to come and carry out.

Cancellations and access

If you need to cancel or move a confirmed visit, tell us as soon as possible by WhatsApp or phone. We need reasonable access to the property and any relevant shut-off valves or meters to do the work; delays caused by not having access are not our responsibility.

Website use

The text, images and design of urgentplumber.pt belong to Impulso de Leão, LDA or its licensors. You may view and share pages for your own personal, non-commercial use. You may not copy, scrape or republish the site's content for commercial purposes without our written permission.

Liability

We are responsible, under Portuguese law, for loss or damage caused by our work. We are not responsible for pre-existing conditions of your property's plumbing, electrics or structure that we did not cause.

Complaints

If something about our service is not right, please contact us first on WhatsApp or phone so we can put it right directly. As a Portuguese business we also keep a Livro de Reclamações (Complaints Book), available on paper on request and online at www.livroreclamacoes.pt. You may also bring an unresolved consumer dispute to an alternative dispute resolution (ADR) entity: the Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt) or CNIACC (www.arbitragemdeconsumo.org). More information at www.consumidor.gov.pt.

Governing law

These terms are governed by Portuguese law, and any dispute that is not resolved directly or through ADR falls under the jurisdiction of the courts of Lisbon, without prejudice to any mandatory consumer-protection rights you have as a resident of another EU country.

Changes

We may update these terms from time to time; the version in force is the one published on this page at the time of your request.